Right of withdrawal and return policy

The customer who buys from the online store of Grandi Bottiglie srl can make use of the right of withdrawal valid by law 14 days from the moment of the receipt of the goods and disciplined by the D.Lgs. 206/05, that guarantees the right to withdraw, for any reason, from the purchase contract.

In order to be entitled to this, the product (or products) must not show any sign of tampering, must have only been viewed and not used, packaging and packages must be intact and in the same condition as they were at the time of delivery. We will not accept returns for used products or open bottles and / or damaged packaging and packaging. The cost of transport must be borne by the customer and the refund (only the amount equal to the cost of the products, then without shipping costs) will take place within 30 days of receipt of the returned products. In the event that they were returned products that do not meet the conditions listed above, the value to be refunded, if any, will be calculated by our staff at our sole discretion.

Online dispute resolution for consumers

The consumer residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool.

This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and/or arising from contracts for the sale of goods and services concluded online. Therefore, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract entered into with the Owner. The platform is available at the following link.

The Owner is available to answer any questions sent by email to the email address published in this document.

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