The customer who purchases at Grandi Bottiglie srl online store can exercise the right of withdrawal valid by law 14 days from the time of receipt of the goods and regulated by Legislative Decree 206/05, which guarantees the right to withdraw, for any reason, from the purchase contract.
To be entitled to this, the product (or products) must not show any signs of tampering, they must only have been viewed and not used, packaging and packaging must be intact and in the same condition as they were at the time of delivery. Returns for used products or open bottles and / or with damaged packaging and packaging will not be accepted.
The cost of transport must be fully borne by the customer and the reimbursement (only of the amount equal to the cost of the products, therefore without shipping costs) will take place within 30 days of receipt of the returned products. In the event that products are returned that do not meet the conditions listed above, the value to be reimbursed, if there will be, will be calculated by our competent staff in our sole discretion.
STORAGES AND/OR WRONG ADRESSES
In the event that the courier has difficulty in delivering the goods due to the incorrect or inaccurate address provided by the customer, or in the event that you do not find any person at the specified address enabled to collect the packages, he must do another 2 delivery attempts.
After the third attempt the goods will be in stock and the customer will be required to pay the additional costs. We therefore advise buyers to always provide a mobile phone number that is always traceable so as to avoid unpleasant incidents.
In the event that the problems are not resolved within a few days, the goods will return to the sender and will be returned by Grandi Bottiglie srl exclusively after paying the invoiced storage costs and having paid the shipping cost again.